Advertising Board fined BluTV and TOD!

Penalty to BluTV!

of BluTV Evaluating the complaints about subscription cancellation, the Advertising Board stated that on BluTV’s promotional pages,Cancel anytime.” He stated that it was determined that there was a phrase. When users who have purchased an annual subscription cancel their subscription, the subscription period that will automatically renew for the next period of the cancellation will be valid. There is no refund.

The Advertising Board evaluated that the phrase “Cancel any time” creates the impression on the consumer that he/she can terminate the subscription without penalty and receive a refund for the days not used. BluTV’s failure to refund the fee and its cancellation in the next periodunfair trade practiceIt was decided that. That’s why BluTV 550 thousand 059 TL Administrative fines were imposed and unfair commercial practices were suspended.

The following statements were made in the Board’s evaluation of BluTV:

“When a consumer who purchased an annual subscription requests cancellation of the subscription based on the phrases “Cancel any time” on the homepage of the website of the broadcasting platform called BluTV, he/she will be informed that he/she does not have the right to cancel the current subscription and that the right of cancellation in question will be automatically renewed in the next period. It is said that it is related to the subscription period and no refund can be made, and the purchasing decision is affected by not including any conditions or exceptional circumstances in the phrase in question, which can be easily understood by the average consumer, considering the perception level of the average consumer regarding the right of cancellation, and which will enable him to make the purchasing decision in a healthy way, and the right of cancellation is not included. It creates a justified expectation in the consumer who has made a subscription based on the promotions such as “Cancel any time”, that they can terminate the subscription at any time without paying any penalty, and that they can cancel the membership and receive a refund for the remaining periods if desired before the subscription period expires, causing confusion in meaning by providing incomplete information. However, it was evaluated that the company practice to the contrary is an unfair commercial practice on the grounds that it is deceptive and misleading, significantly distorts the economic behavior regarding a good or service, and causes the consumer to become a party to a consumer transaction that he would not be a party to under normal circumstances.”

Punishment for TOD!

Digiturk’s digital content platform TOD TV’s on the homepage “Cancel anytime! No commitment, unsubscribe whenever you want.It was stated that the expressions were used. Users who subscribe to packages on TOD TV cannot receive a refund when they want to cancel their subscription. When the subscription is canceled, only the renewal process is canceled.

Due to the practices in question, Digiturk (Krea Content Services and Production Inc.) 550 thousand 059 TL Administrative fines were imposed and unfair commercial practices were suspended.

The following statements were made in the Board’s evaluation of TOD:

“Cancel whenever you want!” on the website homepage of the on-demand broadcast service platform called TOD TV. When a consumer who subscribes to the platform by purchasing a “Fan Package” requests “No commitment, unsubscribe whenever you want” and requests cancellation of subscription, he/she is told that he/she has no right to cancel and no refund will be made, and free cancellation is made in the promotions seen on the home page and various parts of the website in question. Considering the perception level of the average consumer about the right to purchase, the purchasing decision is affected by not including any conditions or exceptional circumstances that will enable the average consumer to easily understand and make the purchasing decision in a healthy way, a perception is created in the consumer that this right can be used in all packages, and there is a lack of free cancellation right. It has been stated that confusion has been caused by providing information, the phrases in question raise a justified expectation that the consumer who subscribes to any package can terminate the subscription at any time without paying any penalty, and that a refund can be provided for the remaining periods by canceling the membership if desired before the subscription period expires, but the company practice to the contrary is deceptive and It was evaluated as an unfair commercial practice on the grounds that it was misleading and significantly distorted the economic behavior regarding a good or service, and caused the consumer to become a party to a consumer transaction that he would not be a party to under normal circumstances.”

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