Apple announced a new service program for the rear camera preview problem detected on iPhone 14 Plus models. This rare problem occurs when the rear camera of the device does not show a preview and affects devices within a certain production date range. Apple stated that this problem was only seen on iPhone 14 Plus models produced between April 10, 2023 and April 28, 2024.
Users can check whether their devices are covered by this program with the serial number verification tool on Apple’s website. If the device is affected by this issue, Apple or an authorized service provider will repair the rear camera free of charge. This repair program will be valid for three years from the original sale date of the device, which means it will continue until 2027. However, this program does not extend the existing warranty; valid only for the identified problem.
Refund opportunity for iPhone 14 Plus users who have paid before
Apple offers a refund option to users who have previously paid for repairs due to a camera problem. Users can contact Apple to receive this refund. In addition, in places where there are no authorized Apple service providers, it is possible to send the device to service by mail.
Apple implements such service programs from time to time to solve technical problems encountered in its products. It had previously launched similar repair programs for the sound problem on the iPhone 12 and 12 Pro models and the crackling problems experienced on AirPods Pro devices. Such steps are seen as part of Apple’s continuous efforts to improve user experience.
It can be said that this service program offers an important solution, especially for users experiencing the problem, and strengthens Apple’s reputation in the field of customer support.
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