There was a remarkable development regarding the establishment of the US-based technology giant Apple in Turkey. a customer allegedly victimized The company had to take a step back when it saw the enforcement proceedings issued. Atty., who acted as the complainant’s lawyer. Üsame Ceran, Apple’s Turkey “third world countryHe said that it should not be seen as “. Let’s take a closer look at the incident that happened.
According to the information obtained, a lawyer named Enes Saran will leave Apple Turkey in 2021. iPhone 13 Pro he bought. Saran, who applied to Apple Turkey after her phone broke down before the warranty period expired last year, received an unexpected response. According to Apple Turkey, the reason for the handset breaking is It was user error. Enes Saran, who thought that this was not the case, decided to go to the Consumer Arbitration Committee.
Consumer arbitration committee found Enes Saran’s application justified
In the investigations carried out by the consumer arbitration committee, Apple Turkey’s that it is unfair It was concluded. In other words, the company’s request for a fee was making the consumer aggrieved. Thereupon, Enes Saran went back to the Apple authorized service. He still couldn’t get the result he wanted. Despite the decision of the committee, Apple Türkiye refused to repair the device free of charge.
Enforcement proceedings have been initiated
Following what happened, Üsame Ceran, Enes Saran’s partner, also acted as his friend’s lawyer and this time enforcement proceedings started it. The lawyers, who showed all the documents they had as evidence, also received positive feedback from the enforcement office. Üsame Ceran, who went to the Apple authorized service again with his client Enes Saran and the bailiffs, albeit with difficulty He had the phone repaired free of charge.
“Show foreign capital technology companies that Turkey is not a third world country”
Speaking to the İhlas News Agency reporter about the incident, Üsame Ceran used the following statements: