Big mistake from Apple, it made first and then apologized to its customers

A group of iPhone users created a new iPhone
Although they exchanged the old devices they used to purchase the model, they started receiving e-mail notifications that their exchanges were canceled even though the transactions were completed.

This situation causes a user Twitter It came to the fore with the message he shared on Twitter and thought it was a mistake. User, iPhone 14 Pro He added a screenshot to his tweet stating that he exchanged the model in September, that this transaction was completed and that the receipt for this transaction was available.

Big mistake from Apple, it made first and then apologized to its customers

Such e-mails iPhone 15 It was also sent to many other users who traded in their devices to upgrade to the series. Most users sent their old devices to Apple within 14 days of receiving their new phones. However, these people, who completed the exchange seven months ago, are now receiving erroneous notifications with similar content. If you encounter this situation, make sure you have documentation proving that Apple received your device and processed the credit.

Appleis expected to make a statement regarding these erroneous e-mails soon. Such problems experienced by customers generally occur as a result of systemic errors, and it is important for customer satisfaction that the company quickly solves the problem and provides an explanation. This is a problem that occurs from time to time in the technology world, and it is an issue that companies must be careful about in order to prevent users from suffering.