Ministry of Commerce offered by “Alo 175 Consumer HotlineA statement was made about the applications made to Alo 175. The number of applications made to Alo 175 and the categorical distribution of the applications were shared.
Approximately 100 thousand complaints in three months!
Alo 175, which consumers use for consultation and complaint applications about the goods and services they purchase, will be available in 2023. 385 thousand 682 applications done. In the first quarter of 2024 102 thousand 319 applications happened. The number of applications continues to increase every year. There were 333 thousand applications in 2022. It is expected that the number of applications this year will exceed previous years.
Consumers mostly complain about defective goods and services
According to Ministry data, approximately half (45.6 percent) of the 102 thousand 319 applications made to Alo 175 in the first quarter of 2024.defective goods and services” created complaints about. The second issue that consumers complain about the most is “including online shopping” with a share of 18.9 percent.distance contracts” was recorded as.
How much fine did the Ministry of Commerce impose?
The Ministry of Commerce continues to conduct inspections in line with consumer complaints. As a result of the inspections, administrative fines of approximately 713 million TL were imposed in 2023 and approximately 171 TL in the first quarter of 2024. A penalty of 114 million TL was imposed for deceptive and misleading advertisements in 2023 and 65 million TL in the first quarter of 2024. Within the scope of consumer legislation, administrative fines of approximately 842 million liras were imposed in 2023 and 244 million liras in the first three months of 2024.
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