PlayStation Network (PSN) faces a deduction that starts from Saturday night hours on Saturday, February 8, and continues to affect users. Sony’s official PSN Network Service Status page, account management, game and social features, PlayStation Store and PlayStation Video, such as services are still experiencing problems. Users encounter problems such as not being able to access games, not being able to view online status and not installing digital content. Such situations are a major obstacle, especially for those who play online games. Although Sony explains that it continues to work to solve problems, it is still unclear when the deduction will end completely.
According to the company’s statements on social media, it was reported that the deduction and the relevant units intervened. In the @ASKPlayStation account, it was confirmed that some users had various problems during access to PSN. However, it is stated that services can work unstable for a certain period of time. Despite these explanations, Sony’s information to its users was quite limited. No technical detail or infrastructure problem has been shared with regard to the deduction.
User complaints are increasing
Platforms such as DowndeTctor reveal the intensity of user notifications about the interruption. The first problem notifications started around 02.00 at night and the number of reports increased rapidly in a short time. At the summit point, approximately 70,000 users said they could not access PSN services. In the R/PlayStation community in Reddit, more than 7,000 comments were made in the title of interruption. Among the most frequently expressed problems of users, the inability to start a game, not accessing the list of friends, and completely breaking from online services. This deduction, especially for those who play digital games via PSN, has brought the game experiences to a completely stopping point.
Sony is known to have experienced similar problems in the past. In October, a PSN deduction lasting more than eight hours had occurred. There was also a partial deduction in May. These events reveal that there are periods of time in PSN infrastructure. Sony may have to take more comprehensive measures to strengthen its infrastructure. Because user trust and satisfaction is critical for online service providers.
The effects of the interruption were not limited to games. There are problems in accessing other digital services such as PlayStation Store and PlayStation Video. This also affected users who want to buy games or access video content. Companies that serve through digital platforms have to develop more resistant systems against interruptions. The fact that users face a long -term interruption can shake the trust in service providers.
Sony should adopt a faster and more transparent communication policy for users’ demands. Users demand more information about when the problems in service cuts will be solved. However, the current statements made by Sony are mostly general expressions and are insufficient to eliminate the hunger of information of users. In order to avoid similar problems in the future, the company is expected to improve its infrastructure with a proactive approach.
Prevention of such deductions directly affects not only the user experience, but also Sony’s brand reputation and competitiveness. The game sector, where competition is intense, is sensitive to even the slightest disruption in service quality. Any deduction on the PlayStation Network can cause users to turn to alternative platforms.
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