Uzbekistan-based PointAI, which offers artificial intelligence-supported e-commerce solutions, made its first investment from DOMiNO Ventures. PLUG&PLAY ve Aloga VenturesHe got it from . Financial details of the investment were not shared.
PointAI, which was implemented by Azamat Khamidov and Aslkhon Khoshimkhujaev in Uzbekistan in 2023, provides a 70 percent cost advantage to customer experience teams thanks to its automation and provides a 94 percent customer satisfaction score. The initiative also offers the opportunity to save 100 thousand dollars annually.
PointAI increases efficiency by automating standard question patterns with its artificial intelligence solution and helps teams create personalized, high-quality customer experiences at scale at no additional cost. PointAI Co-pilot, on the other hand, was specifically designed to automate repetitive tasks of customer experience teams. In this way, teams can focus on complex problems and spend time providing high-quality personalized customer service.
PointAI Co-Founder Azamat Khamidov“As PointAI, our goal is to provide innovative artificial intelligence-supported solutions for the needs of e-commerce companies and to increase customer satisfaction. With this investment, PointAI will continue to grow and strengthen its position in new markets.” said.
Regarding their second investment in Central Asia, DOMiNO Ventures Managing Partner Mustafa Kopuk said, “Central Asia’s vibrant startup ecosystem offers exciting opportunities for growth. PointAI’s success reflects the potential of the region’s entrepreneurs in creating value. It has growth potential in the global market.” “We will continue to contribute to the development of the startup ecosystem by supporting initiatives.” he said.
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