TurkNet offers its customers an end-to-end digital customer experience

Customers who want to subscribe to TurkNet can complete the subscription process by applying completely online, without the need to go to any dealer or sign the contract. So how does this happen?

Start a subscription in 3 minutes by performing Digital Identity Verification with e-Government

When applying to TurkNet e-Government over Digital Identity Verification You can gain speed by using the service. You can complete identity verification in just 3 minutes via e-Government, without dealing with cargo, courier or documents. The contract approval process, which takes an average of 3 days via courier, is completed in just 3 minutes.

1. You will see two options under the Contract Approval and Identity Verification heading in the Your Identity and Payment Information step on the TurkNet application page: Digital Identity Verification and Courier Authentication. At this stage, select the Digital Identity Verification option and press the Complete Application button.
2. You will carry out the following transactions through e-Government. Log in to e-Government and type “E-registration application approval procedures” in the search section or click on the link sent to you by TurkNet. Click on the relevant service.
3. On the e-registration application approval process page, tick the Business/provider type box as “Communication” and the Business/Provider box as TurkNet.
4. On the next page you will see your application awaiting approval. Click the Confirm button next to it.
5. Then mark the checkbox at the bottom of the page that opens and press the Confirm button.
6. That’s all the process. By performing Digital Identity Verification, you have approved the subscription agreement. After doing this, your installation process will begin.

TurkNet Online Transactions and Mobile Application

TurkNet’in Online Transactions from the platform and TurkNet Mobile Application You can carry out all your transactions with just a few clicks. You can handle all transactions related to your TurkNet internet, such as querying the application status, updating membership information, package upgrade, technical support, connection problems, modem order, getting a Bring Your Friend code, freezing subscription, canceling subscription, etc. from these platforms. If you have a problem or request, you can submit your request in writing without having to call customer service.

This way, you don’t have to call customer service and wait in line for minutes. It is possible to carry out your transaction over the internet 24/7 without having to talk to a customer representative in your busy work and work schedule.

What you can do with TurkNet mobile application:

• You can follow your subscription process and see all your personal information and documents.
• You can perform bill payment, view current invoices and receipt transactions.
• You can pay your bills either by card or Papara.
• You can order automatic bill payment; You can enjoy your internet use without having to think about the payment date.
• You can submit your requests, complaints, malfunction notifications and apply for support for a possible problem.
• You can quickly perform operations such as service freezing/activation, transfer applications, Secure Internet profile changes and static IP requests.
• You can get the “Bring a Friend” invitation code you need to make your loved ones a TurkNet member.
• You can perform a speed test and easily find out the performance of your internet.

You can access the online transactions center at https://turk.net/online-islemler/login or download the TurkNet mobile application for your Android and iOS device from the links below.

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