What is CRM? What are the advantages of Bitrix 24 CRM?

What is CRM, which is used by many different corporate companies, SMEs and many individual users to increase efficiency? What does it do? What are the advantages of Bitrix 24 CRM, one of the free CRM systems? First of all, let’s take a closer look at CRM for those who don’t know.

What is CRM? What does it do?

CRM means customer relationship management. CRM, which is a platform where your company manages its communication with its current and potential customers, also forms the bone of corporate memory. While customer satisfaction and loyalty increases with CRM, it maximizes business performance and profitability with the efficiency advantage it provides.

What are the benefits of CRM?

CRM helps you better understand customers’ needs and wants, allowing you to provide them with a more personalized experience. It can help you increase your sales by helping you better identify and track sales opportunities.

CRM can help you track the performance of your marketing campaigns and invest in the most effective campaigns. CRM allows customer service representatives to view their past interactions with customers, allowing them to assist faster and more effectively.

CRM can save you time and money by automating many manual tasks. CRMcan be a useful tool for companies of all sizes. Especially focusing on customers And improve customer relations Ideal for companies that want So, what are the advantages and differences of Bitrix24 CRM, which we will examine in our video? Let’s take a closer look at it.

Bitrix24 CRM review

Bitrix24 is a powerful, free online CRM system designed to increase revenues, increase customer engagement, and make your sales reps’ lives easier. An excellent CRM platform for those who want to increase revenues without increasing expenses.

Bitrix24 is an online collaboration, sales and marketing suite with over 35 business tools, including the world’s most powerful CRM. This platform streamlines the entire process, from capturing and converting leads to preparing invoices. Ideal for businesses who want full control over their sales processes, from lead acquisition to customer service.

Thanks to artificial intelligence support, it prevents you from missing details by transcribing the orders you receive during your phone calls. It also automatically fills in CRM fields. Likewise, copilot is your best assistant in tasks and projects, internal communication and marketing campaigns. Copilot is always at your disposal in the chat tab. You can ask any question you want in any field and get an answer instantly!

Advantages of Bitrix24 CRM

• Generate, manage and convert leads: You can obtain leads easily.
• Multi-channel marketing: You can run marketing campaigns, create landing pages, and track actionable metrics.
• Project and team management: Automate workflows and effortlessly monitor your sales reps’ activities.
• Customer service and communication: You can interact with your customers using live chats, web forms, or VoIP phones.
• Collaborative workspace: You can create, edit and share all your documents and files in one space.
• Suitable for remote work: Supports remote work with features such as online clock, video conferencing, online task and project management.
• You can also use Bitrix24’s CoPilot AI assistant for AI-powered sales. CoPilot streamlines your sales operations with features like call transcription and auto-complete fields and helps you come up with original ideas for promotional campaigns.